Delivery times

The Dashboard lets you check the status of a message, to see when it was delivered.

Find out what each message status means.

Emails

Notify commits to sending 95% of emails within 10 seconds.

Once an email has been sent, our email provider will try to deliver it to the recipient for up to 72 hours.

Open rates and click-throughs

Notify cannot tell you if your users open an email or click on the links in an email. We do not track open rates and click-throughs because there are privacy issues. Tracking emails without asking permission from users could breach General Data Protection Regulations (GDPR).

Text messages

Notify commits to sending 95% of text messages within 10 seconds.

Once a message has been sent, our text message provider will try to deliver it to the recipient for up to 72 hours.

We send text messages through different providers. If one provider fails, Notify switches to another so that your text messages are not affected.